There may be times where The Hamper Boutique Co does not meet your expectations. In these circumstances, we encourage you to let us know. We are committed to learning from your experiences, as it will help us continually improve our products and services. 

The Hamper Boutique Co has a structured approach to resolving complaints. 

  1. Send Complaint 
    1.  If you are dissatisfied with a product or service provided by us, you can lodge a complaint with us. Please include in your complaint the following details: 
    2.  your name and contact details; 
    3. the nature of the complaint; 
    4. details of any steps you have already taken to resolve the complaint; 
    5. details of conversations you may have had with us that may be relevant to your complaint and; 
    6. copies of any relevant documentation. 
    7. Please send your complaint to feedback@thehamperboutique.com.au 
  2.  Evaluation 
    1. We will take note of what information you provide to us. This information will be passed on to the appropriate department of The Hamper Boutique Co to deal with the complaint. We are committed to resolving your complaint in a timely manner.
  3. Response 
    1. We will keep in touch with you during the process. If you require support, please email feedback@thehamperboutique.com.au. Once we have finalized your complaint, we will advise you of our findings and any action we have taken. 
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