Frequently Asked Questions

While we do not provide this option currently, we offer more than 200 gift hamper packages for you to choose from (and we are constantly working on adding more). Hence, we are confident you will find what you are looking for.

Yes, of course. You are totally in control here. You can send your gift hamper anonymously by simply electing the ‘anonymous’ option before checking out. Complete surprise and secret delight is guaranteed! The recipient will know who has sent this hamper if this option is not selected.

Absolutely! Once you have selected your gift hamper and proceeded to check out, we will send a pop-up to prompt you to write a message for the recipient. Then, we will print your message on a postcard, seal it in a beautiful envelope and send it with the package without any additional charges.

Got a big order for gifts? We’d love to hear from you! Our team of friendly experts are available at +61 3 7046 4648 or sales@thehamperboutique.com.au, ready and waiting to help with your requests like delivery dates, hamper content details and more – all while offering the best possible deal on larger orders too!

For an extra personal touch, our friendly team is ready and waiting to assist with any special requests you might have for your gift hamper. Just give us a call on +61 3 7046 4648 or drop us an email at sales@thehamperboutique.com.au – we’d love to hear from you!

If you have mistakenly placed an order on our online gift hamper store and want to change it, please call us at +61 3 7046 4648 as soon as possible. We will attend to your request to the best of our abilities.

PS: Packages are generally shipped within 4 to 6 business hours after receiving the order. Hence, we won’t be able to accommodate any changes once the package is shipped. We hope you understand.

Please call us on +61 3 7046 4648 immediately to discuss your request. Again, once the package is shipped, we are unable to accommodate any changes. We hope you understand.

Our standard packaging features a superior black magnetic box, elegantly tied with a golden ribbon and a neatly folded bow. This timeless black and gold pairing exudes sophistication, making it suitable for any occasion. Inside, the contents are nestled in premium tissue paper and a cushion of deluxe wood wool for added protection.

For those seeking a more distinctive touch, our premium packaging option is the ideal choice. We’ve dedicated countless hours to designing and perfecting a custom sleeve that seamlessly fits over our high-quality black magnetic box, creating a visually striking and unique presentation that is sure to impress even the most discerning recipients. Just like our standard packaging, we carefully envelop the contents in high-quality tissue paper and arrange them on a plush bed of wood wool.

Whichever packaging option you select, you can trust that we take the utmost care in presenting your gift hamper in the most stunning and remarkable manner possible.

There are two delivery options: standard delivery and express delivery.

The delivery time will depend on the type of shipping you opted for and the location where the package needs to be delivered.

At The Hamper Boutique Co, we understand the importance of safe and quick delivery, especially during the gifting season. This is why we partner with various couriers such as Australia Post, Star Track, Couriers Please, and Aramex to ensure the timely delivery of your order.

See below for more information on delivery-related queries.

Unfortunately, we do not offer an order pick-up option at the moment. But, if you have specific requests, please call our support team on +61 3 7046 4648 or email us at sales@thehamperboutique.com.au to discuss your requirements.

Our delivery costs vary drastically according to the hamper packages you have chosen and the delivery location (as several hampers are much bulkier and heavier than others). However, for some special packages, we do offer free delivery. This will be mentioned on the hamper package description when browsing our website.

Moreover, we regularly offer special free delivery coupons and post them on our website and social media. You can avail of free delivery for your hamper packages using these coupons while checking out. So, keep an eye out for them!

We take special care in assembling every hamper with love and attention. So you can rest assured that they’ll reach you looking as beautiful as when we first made them! If speed is what matters to you, our Express Shipping option should do the trick – select it during checkout for a quick delivery right at your doorstep, as we do not offer same-day delivery.

The Hampton Boutique has partnered with Stripe, an Australia-based payment processing software for secure payment. It is one of the most reliable online payment gateways and instantly processes your payment while ensuring that all transactions are secure and payment info is encrypted.

Stripe’s platform meets the highest certification standards to protect your personal information. Stripe is certified to the highest industry standards and has obtained regulatory licences worldwide.