Our Policies
Complaint Policy
What is this policy about?
This covers what to do if something goes wrong with your order, delivery, or experience with us. It walks you through how to raise a complaint, what happens next, and how we resolve it. We take every concern seriously, and this is where to start.
Cookie Policy
What is this policy about?
This explains how our website uses cookies and tracking technologies when you browse. It covers what data is collected, why, and how you can control your preferences. Nothing hidden, just the details on how it all works behind the scenes.
Intellectual Property Rights Policy
What is this policy about?
This covers who owns the content, branding, and creative material on our website. It explains what you can and cannot use, including our logos, images, product descriptions, and designs. If you are ever unsure, just reach out and ask.
Marketing Communications and Consent Policy
What is this policy about?
This explains how and when we send you marketing emails, SMS, or other communications. It covers how we get your consent, what you will receive, and how to opt out at any time. You are always in control of what lands in your inbox.
Privacy Policy
What is this policy about?
This covers how we handle your personal information, from the moment you share it with us to how we store and protect it. It explains what data we collect, why, and what rights you have over it. Your trust matters to us, and this is how we honour it.
Product Information and Availability Policy
What is this policy about?
This covers how we present product details on our website, including descriptions, images, pricing, and stock availability. It explains what happens if something changes after you have placed an order, such as a substitution or price correction. We keep things up to date, and if anything shifts, we will let you know.
Promotions, Discounts and Rewards Policy
What is this policy about?
This covers how our discount codes, promotional offers, and rewards programs work. It explains eligibility, usage limits, expiry dates, and what can or cannot be combined. Good to know before you hit that discount code at checkout.
Refunds Policy
What is this policy about?
This covers what to do if you need a refund or want to return a product. It explains the circumstances where refunds apply, how to make a claim, and what to expect from the process. We want you to be happy with every order, and this is how we make it right.
Responsible Liquor Sales Policy
What is this policy about?
This covers how we manage the sale of alcohol, including age verification and proof of identity requirements. It explains what we do to ensure alcohol is sold and delivered responsibly. It is part of how we do business responsibly, especially when spirits are involved.
Shipping Policy
What is this policy about?
This covers how we deliver your hamper, including delivery options, estimated timeframes, and tracking. It explains where we ship, how much it costs, and what to expect once your order leaves us. Everything you need to know from checkout to doorstep.
Terms and Conditions of Use and Sale
What is this policy about?
This covers the rules that apply when you use our website or buy from us. It explains your rights as a customer, our responsibilities as a seller, and how disputes are handled. The fine print, but we have kept it as clear as possible.
Third-Party Payment and Security Policy
What is this policy about?
This covers how your payments are processed and who handles your financial data. It explains which third-party payment providers we use and how your card and account details are protected. Your financial details are in safe hands, and this explains exactly how.
Website Disclaimer
What is this policy about?
This covers the limitations that apply to the information and content published on our website. It explains our position on accuracy, third-party links, and site availability. Standard stuff, but worth knowing if you are the detail-oriented type.