Privacy Policy

The Hamper Boutique Co
ABN 76 693 489 702
https://www.thehamperboutique.com.au

  1. Introduction
    1. This Privacy Policy ("Policy") sets out how The Hamper Boutique Co ("we" "us" "our" or "the Company") collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
    2. By using our website, placing an order, or otherwise engaging with us, you acknowledge that we collect and handle your personal information in accordance with this Policy. For sensitive information, we will seek your express consent as required by law.
  2. What Information We Collect
    1. We may collect and hold the following types of personal information including Full name, delivery and billing address, email address, and phone number, Payment details (via secure third-party processors), Date of birth (if purchasing alcohol), Account login credentials (if applicable), Purchase history and transaction records, Communication history with our customer service team, and Website browsing behaviour (cookies, IP address, device and browser data).
    2. We do not collect sensitive information unless required by law or with your express consent.
  3. How We Collect Information
    1. We collect personal information when you including Make a purchase via our website, Sign up for our marketing communications or newsletters, Interact with us via email, phone, social media, or live chat, Create an online account, Participate in surveys, giveaways, or promotions, and Browse our website (via cookies and similar technologies).
    2. We collect personal information directly from you unless it is unreasonable or impracticable to do so.
  4. Why We Collect Information
    1. We collect personal information for the following purposes including To fulfil orders and process payments, To arrange shipping and delivery of products, To provide customer service and support, To send transactional communications (e.g. order confirmations, shipping updates, invoices), To conduct marketing and promotional campaigns (with your consent), To improve our website functionality, products, and user experience, and To comply with our legal obligations, including record-keeping and liquor licensing laws.
  5. Transactional Emails (Non-Optional)
    1. You acknowledge that, upon placing an order, you will receive transactional emails which are not subject to opt-out. These include but are not limited to including Order confirmations, Delivery tracking and status updates, Payment receipts or invoice notifications, and Communications necessary for resolving order issues.
    2. These are essential to the provision of our services and cannot be disabled.
  6. Direct Marketing Communications
    1. With your consent (express or inferred), we may use your personal information to send marketing emails, SMS messages, or promotional materials.
    2. You may opt out at any time by including Clicking the unsubscribe link in marketing emails, Replying to SMS messages with STOP, and Contacting us at info@thehamperboutique.com.au.
    3. Opting out of marketing will not affect the receipt of transactional or service-related communications.
  7. Disclosure of Personal Information
    1. We do not sell or rent your personal information. We may disclose it to including Third-party service providers such as payment gateways, delivery companies, email marketing platforms, and IT infrastructure providers, Regulatory authorities or law enforcement where required by law, and Our professional advisors (e.g. accountants, legal counsel) where necessary.
    2. All third-party providers are contractually bound to handle personal information in accordance with Australian privacy standards.
  8. Storage and Security
    1. We store your personal information securely, using industry-standard technical, administrative, and physical safeguards to protect against unauthorised access, modification, or disclosure.
    2. Payment information is processed through secure, PCI-compliant third-party platforms and is not stored on our servers.
    3. We take reasonable steps to destroy or de-identify personal information that is no longer required.
    4. We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Generally, we retain purchase records for at least seven years for tax and liquor licensing compliance, and other information for up to two years from the last interaction or as stipulated by applicable regulations.
  9. Access and Correction
    1. You may request access to or correction of the personal information we hold about you by contacting us at info@thehamperboutique.com.au.
    2. We will respond within a reasonable time and may require identity verification. In limited cases, we may decline your request in accordance with the Privacy Act (e.g. where access would unreasonably impact another person’s privacy).
  10. Cookies and Website Analytics
    1. Our website uses cookies and third-party tools (e.g. Google Analytics, Meta Pixel) to collect browsing data, monitor usage patterns, and enhance user experience.
    2. Cookies may store anonymous information such as session data, preferences, and shopping cart contents. You can modify your browser settings to disable cookies, but some website functionality may be affected.
    3. For more detail, refer to our Cookie Policy.
  11. Overseas Disclosure
    1. While we aim to store data within Australia, some service providers (e.g. cloud platforms or email marketing services) may host data in overseas locations. These overseas recipients are required by contract to comply with privacy protections substantially similar to the Australian Privacy Principles. We will take reasonable steps to ensure overseas recipients comply with the APPs, or that you have been notified of the potential risks of overseas disclosure. Common overseas locations include the United States (AWS, Google Cloud), Canada, or other OECD countries. You may contact us if you wish to know more about where your data is stored.
  12. Breach Notification and Complaints
    1. If we become aware of a data breach involving your personal information that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches Scheme.
    2. If you believe we have breached this Policy or the APPs, you may including Contact us directly at info@thehamperboutique.com.au and If unresolved, lodge a formal complaint with the OAIC: www.oaic.gov.au.
  13. Policy Updates
    1. We may update this Policy from time to time. The most recent version will always be available on our website, and changes will take effect upon publication.
  14. Governing Law
    1. This Policy is governed by the laws of the State of Victoria, Australia. Any disputes arising from this Policy will be handled by the courts of Victoria.
  15. Contact Us
    1. If you have any questions about this Privacy Policy or how your personal information is handled, please contact info@thehamperboutique.com.au