Privacy Policy

The Hamper Boutique Co
ABN 76 693 489 702
https://www.thehamperboutique.com.au

  1. Introduction
    1. This Privacy Policy ("Policy") sets out how The Hamper Boutique Co ("we", "us", "our" or "the Company") collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
    2. By using our website, placing an order, or otherwise engaging with us, you consent to the collection and handling of your personal information in accordance with this Policy.
  2. What Information We Collect
    1. We may collect and hold the following types of personal information:
      1. Full name, delivery and billing address, email address, and phone number
      2. Payment details (via secure third-party processors)
      3. Date of birth (if purchasing alcohol)
      4. Account login credentials (if applicable)
      5. Purchase history and transaction records
      6. Communication history with our customer service team
      7. Website browsing behaviour (cookies, IP address, device and browser data)
    2. We do not collect sensitive information unless required by law or with your express consent.
  3. How We Collect Information
    1. We collect personal information when you:
      1. Make a purchase via our website
      2. Sign up for our marketing communications or newsletters
      3. Interact with us via email, phone, social media, or live chat
      4. Create an online account
      5. Participate in surveys, giveaways, or promotions
      6. Browse our website (via cookies and similar technologies)
    2. We collect personal information directly from you unless it is unreasonable or impracticable to do so.
  4. Why We Collect Information
    1. We collect personal information for the following purposes:
      1. To fulfil orders and process payments
      2. To arrange shipping and delivery of products
      3. To provide customer service and support
      4. To send transactional communications (e.g. order confirmations, shipping updates, invoices)
      5. To conduct marketing and promotional campaigns (with your consent)
      6. To improve our website functionality, products, and user experience
      7. To comply with our legal obligations, including record-keeping and liquor licensing laws
  5. Transactional Emails (Non-Optional)
    1. You acknowledge that, upon placing an order, you will receive transactional emails which are not subject to opt-out. These include but are not limited to:
      1. Order confirmations
      2. Delivery tracking and status updates
      3. Payment receipts or invoice notifications
      4. Communications necessary for resolving order issues
    2. These are essential to the provision of our services and cannot be disabled.
  6. Direct Marketing Communications
    1. With your consent (express or inferred), we may use your personal information to send marketing emails, SMS messages, or promotional materials.
    2. You may opt out at any time by:
      1. Clicking the unsubscribe link in marketing emails
      2. Replying to SMS messages with STOP
      3. Contacting us at info@thehamperboutique.com.au
    3. Opting out of marketing will not affect the receipt of transactional or service-related communications.
  7. Disclosure of Personal Information
    1. We do not sell or rent your personal information. We may disclose it to:
      1. Third-party service providers such as payment gateways, delivery companies, email marketing platforms, and IT infrastructure providers
      2. Regulatory authorities or law enforcement where required by law
      3. Our professional advisors (e.g. accountants, legal counsel) where necessary
    2. All third-party providers are contractually bound to handle personal information in accordance with Australian privacy standards.
  8. Storage and Security
    1. We store your personal information securely, using industry-standard technical, administrative, and physical safeguards to protect against unauthorised access, modification, or disclosure.
    2. Payment information is processed through secure, PCI-compliant third-party platforms and is not stored on our servers.
    3. We take reasonable steps to destroy or de-identify personal information that is no longer required.
  9. Access and Correction
    1. You may request access to or correction of the personal information we hold about you by contacting us at info@thehamperboutique.com.au.
    2. We will respond within a reasonable time and may require identity verification. In limited cases, we may decline your request in accordance with the Privacy Act (e.g. where access would unreasonably impact another person’s privacy).
  10. Cookies and Website Analytics
    1. Our website uses cookies and third-party tools (e.g. Google Analytics, Meta Pixel) to collect browsing data, monitor usage patterns, and enhance user experience.
    2. Cookies may store anonymous information such as session data, preferences, and shopping cart contents. You can modify your browser settings to disable cookies, but some website functionality may be affected.
    3. For more detail, refer to our Cookie Policy.
  11. Overseas Disclosure
    1. While we aim to store data within Australia, some service providers (e.g. cloud platforms or email marketing services) may host data in overseas locations. These providers are selected based on their compliance with privacy and security standards comparable to those required under Australian law.
  12. Breach Notification and Complaints
    1. If we become aware of a data breach involving your personal information that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches Scheme.
    2. If you believe we have breached this Policy or the APPs, you may:
      1. Contact us directly at info@thehamperboutique.com.au
      2. If unresolved, lodge a formal complaint with the OAIC: www.oaic.gov.au
  13. Policy Updates
    1. We may update this Policy from time to time. The most recent version will always be available on our website, and changes will take effect upon publication.
  14. Governing Law
    1. This Policy is governed by the laws of the State of Victoria, Australia. Any disputes arising from this Policy will be handled by the courts of Victoria.
  15. Contact Us
    1. If you have any questions about this Privacy Policy or how your personal information is handled, please contact info@thehamperboutique.com.au