Shipping Policy
The Hamper Boutique Co
ABN 76 693 489 702
https://www.thehamperboutique.com.au
Last updated: 10 October 2026
- Introduction
- This Shipping Policy ("Policy") is issued by The Hamper Boutique Co ("we", "us", "our" or "the Company") and outlines the terms and conditions of delivery for orders placed through our website: https://www.thehamperboutique.com.au
- By placing an order with us, you agree to the shipping terms outlined in this Policy and our Terms and Conditions.
- Nothing in this Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
- Delivery Areas
- We deliver hampers Australia-wide to residential and business addresses. We do not deliver to PO Boxes.
- Deliveries to remote or regional areas may take longer and may be subject to courier limitations. We do not currently ship internationally.
- Delivery Timeframes
- We offer the following delivery options: Standard Delivery (free, Australia-wide): 2-4 business days to metro Adelaide, Brisbane, Canberra, Melbourne and Sydney, 2-6 business days to Darwin, Hobart and Perth, and 2-10 business days to regional areas; Express Delivery ($19.95 per hamper, Australia-wide): 1-2 business days to the same metro capitals, 1-3 business days to Darwin, Hobart and Perth, and 2-4 business days to regional areas; and Same-Day Delivery: available on request for eligible Melbourne metro postcodes on weekdays for orders placed before 11 am, at an additional cost quoted based on delivery location, subject to availability.
- Timeframes are estimates only and do not include weekends, public holidays, or dispatch delays due to unforeseen events. We do not offer weekend delivery; Australia Post may deliver on a weekend at its discretion, but this cannot be promised. While we use reputable third-party carriers, we are not responsible for delays caused by courier operations or events outside our control (e.g. weather, traffic, industrial action), except to the extent that your statutory rights under the Australian Consumer Law cannot be excluded or limited.
- Processing and Dispatch
- Orders are typically processed within 1-2 business days of receipt, subject to stock availability.
- Orders placed before 11 am (Melbourne time) on a business day are dispatched the same day. Orders placed after 11 am, after business hours, on weekends, or on public holidays are dispatched the next business day.
- During peak periods (e.g. Christmas, Mother's Day), processing times may be extended.
- We will notify you by email once your order has been dispatched, including your tracking details.
- Delivery Conditions
- To ensure smooth delivery, please ensure the following: The delivery address is complete and accurate, including recipient name, business name (if applicable), and contact number; where nobody is available to accept the delivery, authority to leave (ATL) applies by default and the parcel is left in a safe place, or taken to the local post office for collection if there is no safe place. Hampers containing alcohol are never left unattended; if nobody is home, they are taken to the local post office for collection. If you add signature on delivery to your order, the courier hands the parcel to a person and takes a signature; if nobody is home, the parcel is taken to the nearest Australia Post outlet for collection. If delivery fails due to incorrect address details, access restrictions, or the recipient not being available, re-delivery incurs an administrative fee of $19.95 per hamper plus a new delivery fee. Delivery costs vary across the country, especially between Express and Standard (Parcel Post) delivery, so we calculate the delivery fee for that particular order.
- We are not liable for the following, except where prohibited by the Australian Consumer Law: Delays or failures caused by incorrect delivery information provided by you; loss or theft of parcels after delivery has been confirmed; and Parcels left unattended under ATL instructions.
- Tracking and Delivery Confirmation
- We provide tracking information for every delivery via email. It is your responsibility to monitor the delivery status and follow up directly with the courier in the event of any delivery issue.
- If your order has not arrived within the expected timeframe, please contact us at hello@thehamperboutique.com.au, and we will assist in lodging an investigation with the courier.
- Shipping Fees
- Standard delivery is free Australia-wide on every order. Express Delivery is available for an additional fee of $19.95 per hamper. Same-Day Delivery (Melbourne metro only) is quoted separately based on delivery location. Two optional extras can be added to any order: signature on delivery, $3.95 per order, and transit insurance (Australia Post Extra Cover), $4.95 for every $100 (or part of $100) of your order's value. Any applicable fees are shown at checkout or quoted before you confirm your order.
- Shipping fees are non-refundable, unless the delivery failure is due to our error.
- Alcohol Delivery Requirements
- If your hamper includes alcohol, it must be delivered in accordance with our Responsible Liquor Sales Policy, which includes:
- Delivery to persons aged 18 or over only
- Age verification upon delivery
- Delivery restrictions to public areas or unattended locations
- Non-Deliverable Orders
- If your order is returned to us due to non-delivery (e.g. incorrect address, refusal to accept delivery, no one available), you may request: a re-delivery, for an administrative fee of $19.95 per hamper plus a new delivery fee; or a refund for the product cost only, less any signature on delivery or transit insurance charges, an administrative fee of $39.95 per hamper and the shipping fee for the order. Delivery and shipping costs vary across the country, especially between Express and Standard (Parcel Post) delivery, so we calculate these fees for that particular order. Refunds are processed in line with our Refund Policy.
- Delivery Delays or Disputes
- If a delay or delivery failure occurs and it is due to our error (e.g. incorrect labelling or mishandling), we will offer a replacement hamper (subject to availability) or a refund of the full order amount including shipping. For delays caused by third-party carriers once a parcel is in transit, we will work collaboratively with the carrier and the customer to seek a fair and timely resolution. If your order includes transit insurance and your hamper is lost or damaged in transit, we will dispatch a replacement straight away. Without transit insurance, we must first wait for the outcome of the Australia Post investigation. Transit insurance covers loss or damage in transit only, not a parcel that tracking shows as delivered. Please contact us as soon as reasonably possible if your hamper is lost or arrives damaged; our Refund Policy sets out what to send us. Nothing in this clause limits or excludes any rights you may have under the Australian Consumer Law.
- Governing Law
- This Policy is governed by the laws of the State of Victoria, Australia. Any disputes arising under this Policy shall be resolved in accordance with the exclusive jurisdiction of the courts of Victoria.
- Contact Us
- If you have questions about shipping or need assistance tracking an order, please contact us at hello@thehamperboutique.com.au