Refund Policy

The Hamper Boutique Co
ABN 76 693 489 702
https://www.thehamperboutique.com.au

  1. Introduction
    1. This Refund Policy ("Policy") is issued by The Hamper Boutique Co ("we", "us", "our" or "the Company") and applies to all purchases made through our website: https://www.thehamperboutique.com.au.
    2. We are committed to providing premium products and exceptional customer service. This Policy outlines your rights in relation to refunds, returns, and replacements, and complies with the Australian Consumer Law (ACL).
  2. Change of Mind
    1. We do not offer refunds or exchanges for change of mind, incorrect choice, or failure to read product descriptions. All sales are final once confirmed at checkout, unless required by law.
  3. Damaged or Faulty Items
    1. We take great care in packaging and dispatching our hampers. In the unlikely event that your item arrives damaged, defective, or incorrect, we will arrange a suitable remedy in accordance with your consumer rights.
    2. You must notify us within 48 hours of delivery by emailing info@thehamperboutique.com.au with:
      1. Your full name and order number
      2. Description of the issue
      3. Photographs clearly showing the product(s) and packaging condition
    3. We will assess the matter and, where applicable, offer one of the following:
      1. A replacement item
      2. A partial refund
      3. A full refund
      4. A store credit
    4. We reserve the right to refuse a claim where insufficient evidence is provided, or where we reasonably believe the claim is unfounded or fraudulent.
  4. Timeframes
    1. Refunds or replacements will be processed within 5–10 business days of claim approval. Refunds will be issued to the original payment method only.
    2. If a replacement is offered, shipping times may vary based on product availability and location.
  5. Perishable and Personalised Items
    1. Due to the nature of our business, certain items are non-returnable and non-refundable, including but not limited to:
      1. Perishable goods (e.g. food, wine, beverages)
      2. Personalised or custom-branded hampers
      3. Seasonal or limited-edition collections
    2. Exceptions apply only where the item is faulty or not as described under the ACL.
  6. Incorrect Delivery Information
    1. We are not responsible for delivery issues arising from incorrect or incomplete delivery information provided at the time of purchase.
    2. If a parcel is returned to us due to such errors:
      1. We may offer re-delivery (additional fees apply), or
      2. We may refund the product cost only (excluding shipping and handling)
    3. Personalised or perishable items cannot be refunded or reshipped in these cases.
  7. Bulk and Corporate Orders
    1. Refunds for large orders, including bulk and corporate gifting, are assessed on a case-by-case basis. No refunds will be provided once final artwork or customisation has been approved by the client and production has commenced.
    2. We strongly recommend all order details be reviewed thoroughly prior to confirmation.
  8. Frivolous or Abusive Claims
    1. We reserve the right to reject and take action against refund requests that are:
      1. Repeated and unfounded
      2. Clearly inconsistent with the condition of the delivered item
      3. Submitted with fraudulent intent
    2. We may refuse future service or delivery to individuals who repeatedly abuse our refund process.
  9. Legal Rights
    1. This Policy does not limit or exclude your rights under the Australian Consumer Law. If goods are defective, misrepresented, or unfit for purpose, you are entitled to a remedy at no cost to you.
  10. Governing Law
    1. This Policy is governed by the laws of the State of Victoria, Australia. Any disputes arising under this Policy shall be resolved under the exclusive jurisdiction of the courts of Victoria.
  11. Contact Us
    1. To lodge a refund or return request, or for further questions, please contact info@thehamperboutique.com.au