What types of products are included in your hampers?
Every hamper is a carefully curated mix of champagne, red and white wine, whisky, gin, tea, sweet and savoury treats, chocolates, self-care products, and homeware. We select each item for quality and presentation, so the unboxing feels as good as the gift itself. We do not include perishable items like flowers, fruit, or cheese, because everything is built to travel safely across Australia. Because a gift that arrives looking average is not really a gift.
What is the price range of your hampers?
Our hampers start at $59 and go up to $499, covering everything from a thoughtful gesture to a serious statement piece. There is something for every budget and every occasion, no compromises. Great taste should not have a minimum spend.
Where are your products sourced from?
Every product is sourced from Australian businesses. We handpick each supplier to ensure the quality, taste, and presentation meet our standards, and we are not easy to impress. When you send one of our hampers, you are backing local makers and producers without even trying. Good gifting and supporting Australian business. Two birds, one beautifully wrapped box.
Do you have alcohol-free hampers?
Absolutely. We have a range of hampers designed for people who prefer to skip the bubbles. Think premium teas, artisan chocolates, gourmet snacks, and self-care treats, all curated with the same attention to detail as our wine and spirit hampers. No alcohol does not mean no celebration. Great taste is not exclusive to a drinks menu.
Do you have options for people with dietary requirements?
We do our best to cater to a range of dietary needs. If the recipient is gluten-free, vegan, nut-free, or anything else, get in touch with us via call, email, or live chat and we will work with you to build a hamper that suits them perfectly. The more you tell us, the better we can tailor it. A thoughtful gift should never come with a warning label.
I have no idea what to get. Can you help me choose?
That is literally what we are here for. Browse our collections by occasion or price range on the website, or skip the scrolling entirely and call, email, or live chat with us. Tell us who it is for, what the occasion is, and your budget, and we will point you to the perfect hamper. We have matched thousands of gifts to thousands of people. You are in safe hands. Indecision is just good taste waiting for direction.
I need a specific wine, whiskey, or gin. How can I get it?
We get it. Sometimes a particular bottle is the whole point. Call, email, or live chat with us and we will do our best to source it. The more detail you give us, the better we can tailor the hamper. If it exists and it is good, we will find a way. Consider us your personal bottle shop with better wrapping.
Can I send hampers to multiple addresses in one order?
Yes, and you can do it yourself at checkout. Whether you are sending five hampers to five family members or fifty hampers to clients across the country, you can add multiple delivery addresses in a single order without needing to start over each time. One order, multiple smiles, zero hassle. You bring the addresses. We bring the wow.
Will my hamper look exactly like the photos on the website?
We do everything we can to match what you see online. Occasionally, a product may be swapped due to seasonal availability or supplier changes, but we never swap down. If something changes, it is replaced with something equal or better. The presentation, the quality, and the unboxing experience will always meet the standard you expect. What you see is what you get, or better.
Do you ship outside Australia?
At the moment, we deliver exclusively within Australia. This allows us to guarantee freshness, delivery times, and the quality of every hamper that leaves our hands. If you are looking to send something to an international recipient, get in touch and we will do our best to suggest options. We have not gone global yet, but inside Australia, we have you completely covered.
Can I customise a hamper for a specific occasion?
Absolutely. We offer branded gift boxes, custom ribbons, and personalised notes, whatever it takes to make the hamper unmistakably yours. Call, email, or live chat with us, tell us your vision, and we will make it happen. Your occasion deserves more than off-the-shelf.
Do you offer hampers for corporate events?
This is one of the things we do best. Corporate events, client appreciation, employee rewards. We work closely with businesses to align every hamper with their brand and goals, and we offer solid discounts on bulk orders. Get in touch and let us show you how gifting should be done at scale. Your team will thank you, and so will your clients.
Can I add a personal message to my gift hamper?
Yes, and it is completely free. We print your message on a high-quality compliments slip and tuck it inside the hamper. Just enter it at checkout and we handle the rest. A few words go a long way, especially when they arrive inside something this good.
Can I choose my hamper contents?
You absolutely can. Call, email, or live chat with us and tell us exactly what the recipient loves. We will do our best to build a hamper around their tastes and preferences. It is your gift. We just make it look effortless.
I am purchasing multiple hampers. Do I get a discount?
Yes. Bulk orders come with discounts, whether it is for a corporate event, a team celebration, or a long list of people who deserve something special. Reach out to us and we will put together a custom quote. More hampers, better price. The maths works in your favour.
Can I send a hamper anonymously?
Of course. Just add a note at checkout letting us know you would like your details kept private. We will make sure the packaging and delivery slip give nothing away. Sometimes the mystery is the best part.
Can I add a message for the recipient?
Yes. Enter your message on the product page before adding to cart and we will print it on a quality A5 message slip, placed neatly inside the hamper. It is the small touches that turn a great gift into an unforgettable one.
I have just placed an order. Can I change it?
Contact us as soon as possible by call, email, or live chat. We move fast and hampers are prepared for dispatch within hours, so the sooner you reach out, the better your chances. Speed is everything, and luckily we are quick on both ends.
I have just placed an order. Can I cancel it?
Reach out immediately via call, email, or live chat. Once a hamper has shipped, cancellations become tricky, but we will always do what we can within the timeframe. The early bird gets the cancellation, so do not wait.
What is the difference between standard packaging and premium packaging?
Standard packaging is a custom-made glossy cardboard box with "You are awesome" printed on it, offering a fun, polished, and included at no extra cost. Premium packaging is a high GSM white or black magnetic box with a golden bow and luxurious matte finish, built to be kept and reused long after the contents are gone. One says "great gift." The other says "I clearly have excellent taste."
What delivery options do you offer?
Every hamper comes with free standard delivery across Australia, typically arriving in 2 to 6 business days. Need it faster? Express next-business-day delivery is available for $19.95 per hamper. Both options include full tracking. We do not believe in surprises when it comes to shipping, only when it comes to gifting.
Do you offer same-day delivery?
For orders within Melbourne, same-day delivery may be possible depending on timing and availability. Contact us as early in the day as you can and we will do everything we can to make it work. Last-minute gifting is practically our sport.
Can I pick up my order?
Local pickup may be available. Call, email, or live chat with us to arrange a time. If you are in Melbourne and need your hamper quickly, this can be the fastest option. We will have it ready and waiting.
How can I track my order?
Once your hamper ships, you will receive a tracking notification with everything you need to follow its journey. If anything looks off, our customer service team is here to help. We track every hamper like it is our own, because until it reaches you, it is.
When will my hamper package arrive?
Standard delivery takes 2 to 6 business days after dispatch, depending on your location. Express delivery lands the next business day. We recommend ordering with a bit of lead time during peak seasons like Christmas and Mother's Day. Planning ahead never looked this generous.
The hamper contents were damaged. What should I do?
That is not the experience we stand behind. Contact us straight away via call, email, or live chat and send through photos of the damage if you can. We will sort it out quickly. Every hamper should arrive looking as good as the thought behind it.
The wrong hamper was delivered. What should I do?
Get in touch immediately by call, email, or live chat with your order details and we will investigate on the spot. We will arrange for the correct hamper to reach you as fast as possible. Mistakes happen, but leaving them unresolved is not something we do.
I do not like the contents of my hamper. Can I get a refund?
We want you to be genuinely happy with what you receive. Contact us via call, email, or live chat and let us know what the issue is. We review every case individually and will work with you to reach a fair outcome. Your satisfaction is not negotiable. It is the standard.
How do I know the hamper has been delivered?
You will receive an email confirmation the moment it arrives. This is especially useful when you are sending a gift directly to someone else. No guesswork, no chasing. Just the peace of mind that your gift landed perfectly.
What happens if the recipient is not home when the hamper arrives?
Our default is authority to leave, which means our courier partners will place the hamper in a safe spot at the delivery address even if no one is home. If you would prefer a different arrangement or want to add specific delivery instructions, you can do so at checkout or let us know and we will pass it along. A hamper deserves a better welcome than a wet porch.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay, and Afterpay. Afterpay lets you split the cost into four interest-free instalments, so sending a premium gift does not have to wait until payday. Every transaction is processed securely. Pay your way. We have made sure there is one.
How can I contact customer service?
You can reach us via email, phone, or live chat. All details are at the top of our website. Whether it is a question about customisation, an order update, or just general advice, we are here and we are fast. Getting in touch should be the easy part, and with us, it is.
Do you offer gift cards or vouchers?
Yes, we offer gift cards on request. Call, email, or live chat with us, let us know the value you are after, and we will arrange it. It is the perfect option when you want the recipient to choose exactly what they love. When in doubt, let them pick. It still counts as thoughtful.
Can I set up a recurring hamper delivery?
Absolutely, we do this all the time. Whether it is a monthly treat for a client, a quarterly thank-you for your team, or a birthday subscription for someone special, call, email, or live chat with us and we will set up a schedule that works. Consistency has never looked this generous. The gift that keeps on giving, literally.
Do you have reviews from other customers?
We do, and we are proud of every single one. You can find our customer reviews on Google, where people who have actually received our hampers share their experience. We believe that is the best way to judge a hamper business. We could tell you we are great, but our customers already did.
Are your packaging materials recyclable?
Every gift box, packaging insert, and mailing material we use is 100% recyclable. Our premium boxes are also built to be kept and reused. They are too good to throw away. Beautiful packaging and responsible practices are not mutually exclusive. We proved that.
Do you support any charities?
We do. A percentage of every sale goes directly to Australian charities we have partnered with. When you send a hamper, you are also contributing to causes that matter, without lifting an extra finger. Gifting that gives twice is just better gifting.
Are any of your products organic or preservative-free?
Every product in our hampers is sourced from Australian businesses, and we trust our suppliers to meet the high standards required of them locally. If organic or preservative-free matters specifically to you or your recipient, let us know and we will guide you toward the hampers and products that best fit the brief. Good ingredients do not need a long list of ingredients.
