Promotions, Discounts and Rewards Policy

The Hamper Boutique Co
ABN 76 693 489 702
https://www.thehamperboutique.com.au

  1. Introduction
    1. This Promotions, Discounts & rewards Policy ("Policy") is issued by The Hamper Boutique Co ("we" "us" "our" or "the Company") and applies to all individuals or entities ("you" "your") who participate in our promotional offers, giveaways, discount programs, rewards, referral schemes, or any collaborations with content creators, influencers, or affiliates.
    2. By engaging in any promotional campaign or reward activity, you agree to comply with this Policy, our Terms and Conditions, and any campaign-specific terms communicated in writing.
  2. General Conditions of Promotional Offers
    1. All promotions, including but not limited to discount codes, seasonal offers, product bundles, and complimentary items, are subject to the following conditions: Promotions are available for a limited time only and may be withdrawn at our discretion acting reasonably. Promotions will be withdrawn on a prospective basis only. Orders placed at a promotional price before withdrawal will be honoured at the promotional price, Offers are non-transferable, not redeemable for cash, and cannot be exchanged for other products or credits, Promotions are applicable only to eligible products and services as specified, Only one promotion or code may be used per order, unless otherwise stated in writing, Promotional offers are valid for retail customers only unless explicitly extended to wholesale or corporate clients, and Offers cannot be applied retrospectively to orders placed before the promotion started.
    2. We reserve the right to refuse or cancel any order or promotional benefit if we suspect fraud, abuse, or breach of this Policy.
  3. Discount Codes
    1. Discount codes may be issued through our marketing channels, partnerships, or direct customer service. By using a discount code, you agree to the following: Codes must be entered at checkout before payment is completed, Discount codes cannot be applied to previous purchases, Expired or inactive codes will not be honoured under any circumstances, and Codes may be restricted from use on certain categories (e.g. hampers containing alcohol, custom orders, gift cards).
    2. Unauthorised sharing or misuse of codes, including public distribution of unique or private codes, may result in the cancellation of the associated order and removal of account privileges.
  4. Giveaways and Competitions
    1. We may conduct promotional giveaways or contests on our website or social media platforms. Participation is subject to: Strict adherence to the entry criteria as stated in the giveaway post or page, One entry per person unless otherwise specified, No purchase is required unless expressly stated, Winners will be selected based on the criteria outlined and notified via email or social media. If a winner does not respond within 7 calendar days, a new winner may be selected at our discretion, and Prizes are not redeemable for cash, non-transferable, and must be accepted as awarded. These promotions are in no way sponsored, endorsed, or administered by Meta (Facebook/Instagram) or any third party, unless explicitly stated.
    2. We reserve the right to disqualify any entry that we reasonably determine to be fraudulent, misleading, or in breach of the competition terms, and will notify you of our decision.
  5. Collaborations with Content Creators
    1. We may collaborate with influencers, bloggers, stylists, or content creators for the purpose of brand exposure. Unless otherwise agreed in writing: Content shared with or created for The Hamper Boutique Co becomes our property and may be used, edited, or repurposed in any marketing or promotional material, Content creators must comply with the Australian Consumer Law and AANA Code of Ethics, including proper disclosure using terms like #gifted, #ad, or #collab, Agreed deliverables must be provided within the specified timeframe, and We reserve the right to decline or terminate collaborations that do not meet brand standards or contractual obligations.
    2. Failure to meet agreed expectations may result in withholding of payment or future partnership eligibility.
  6. Loyalty and Referral Programs
    1. We may offer loyalty rewards, referral incentives, or repeat purchase discounts to our customers. These programs: Are offered at our discretion and may be modified or discontinued with reasonable notice. If rewards have an expiry date, you will be informed at the time of earning, Are not transferable, not exchangeable, and not redeemable for cash, Are subject to a standard expiry period of 12 months from the date of accrual unless otherwise stated, and may be subject to minimum spend thresholds, and Do not apply to corporate or wholesale orders unless specifically extended.
    2. Referral programs must be used in good faith. Self-referrals or the creation of multiple accounts to exploit these programs is strictly prohibited.
  7. Abuse and Enforcement
    1. We reserve the right to: Cancel any promotional code, reward, or entry where we detect misuse, suspicious activity, or breach of this Policy; deny access to future promotional activities; and Pursue legal remedies, including claims for damages, where fraudulent behaviour is identified.
  8. Changes to Promotions or This Policy
    1. We may update this Policy or the structure of a promotion at any time. Where changes are material, we will take reasonable steps to notify participants. Continued participation in any offer following a change constitutes acceptance of the revised terms, provided that any amendments will not retrospectively diminish rights already accrued by participants under the original terms of the promotion.
  9. Contact Us
    1. If you have questions about any promotional activity, discount, or collaboration, please contact us at:info@thehamperboutique.com.au
  10. Consumer Rights
    1. Nothing in this Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law. If a promotional item is faulty or fails to match its description, you retain all ACL rights to a remedy including refund, replacement or repair.
  11. Governing Law
    1. This Policy is governed by the laws of the State of Victoria, Australia. Any disputes arising in connection with this Policy will be subject to the exclusive jurisdiction of the courts of Victoria.