Third-Party Payment and Security Policy

The Hamper Boutique Co
ABN 76 693 489 702
https://www.thehamperboutique.com.au

  1. Introduction
    1. This Third-Party Payment and Security Policy ("Policy") is issued by The Hamper Boutique Co ("we", "us", "our" or "the Company") and applies to all individuals or entities ("you", "your") who engage in financial transactions on our website, https://www.thehamperboutique.com.au.
    2. This Policy outlines the terms under which we process payments, the third-party platforms we use, and the security measures in place to protect your financial data.
  2. Accepted Payment Methods
    1. We currently accept the following forms of payment for online purchases:
      1. Visa and Mastercard – securely processed via Shopify Payments
      2. PayPal – subject to PayPal’s terms of service and user verification
      3. Afterpay – available to eligible customers in accordance with Afterpay's platform terms
    2. All transactions are processed in Australian Dollars (AUD). We do not charge any additional processing fees, however, your financial institution may apply currency conversion or transaction fees for international cards.
  3. Payment Processing and Third-Party Providers
    1. We use reputable third-party payment gateways to process payments securely. These include:
      1. Shopify Payments (powered by Stripe)
      2. PayPal
      3. Afterpay
    2. When you make a purchase, your payment details are transmitted directly to these third-party providers via encrypted connections. We do not store or have access to your full card details, security codes, or login credentials.
    3. Your use of these payment services is subject to their respective terms, privacy policies, and security procedures. We are not liable for any errors, delays, or unauthorised charges that result from your use of a third-party platform.
  4. Payment Security
    1. We take payment security seriously and use industry-standard protections to safeguard your data:
      1. SSL encryption on all web pages that collect personal or financial data
      2. Secure checkout and tokenisation through PCI DSS-compliant platforms
      3. Routine monitoring and fraud prevention protocols
      4. No storage of full card numbers or CVV codes on our servers
    2. Despite our best efforts, no data transmission over the internet is completely secure. You acknowledge and accept the inherent risk when providing payment information online.
  5. Payment Authorisation and Order Validation
    1. All payments must be authorised at the time of purchase. Orders will not be processed or dispatched until full payment has been successfully received.
    2. We reserve the right to cancel or refuse an order if:
      1. Your payment is declined or unauthorised;
      2. There is suspicion of fraud, identity theft, or unauthorised use;
      3. The billing information provided is incorrect or unverifiable.
      4. If your payment is declined after your order is placed, we may contact you to arrange an alternative payment method.
  6. Afterpay and Buy Now, Pay Later Services
    1. If you choose to use Afterpay, you enter into a separate agreement with Afterpay Pty Ltd. Approval is subject to Afterpay’s own eligibility criteria and risk assessments.
    2. We are not responsible for any decisions, charges, defaults, or disputes arising between you and Afterpay.
    3. All refunds and returns for Afterpay orders will be processed in accordance with our Refund Policy, and Afterpay’s terms will determine how funds are credited back to you.
  7. Fraud Prevention and Misuse
    1. We reserve the right to take legal action and/or report suspicious transactions to the relevant authorities if we detect or suspect fraud, misuse of payment methods, chargeback abuse, or unauthorised account activity.
    2. We may also suspend or permanently disable customer accounts associated with such activity.
  8. Changes to This Policy
    1. We may revise this Policy at any time without prior notice. The most current version will always be available on our website. Continued use of our website and services after any changes are published constitutes your acceptance of those changes.
  9. Governing Law
    1. This Policy is governed by the laws of the State of Victoria, Australia. Any disputes arising under or in connection with this Policy will be resolved under the exclusive jurisdiction of the courts of Victoria.
  10. Contact Us
    1. If you have questions about payment security or need assistance with a transaction, please contact us at info@thehamperboutique.com.au