Product Information and Availability Policy

The Hamper Boutique Co
ABN 76 693 489 702
https://www.thehamperboutique.com.au

  1. Introduction
    1. This Product Information & availability Policy ("Policy") outlines how The Hamper Boutique Co ("we" "us" "our" or "the Company") manages and discloses product information, inventory status, substitutions, and pricing on our website and related materials. This Policy applies to all users and customers of our online store at www.thehamperboutique.com.au.
    2. By placing an order through our website, you acknowledge the terms of this Policy. Nothing in this Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
  2. Product Listings and Descriptions
    1. We take reasonable care to ensure that all product descriptions, images, prices, and specifications appearing on our website are accurate and current. However, we do not guarantee that the content is error-free, complete, or up to date at all times.
    2. All images are for illustrative purposes only. There may be slight variations in colour, packaging, or presentation due to seasonal changes, supplier updates, or stock availability.
    3. We may make corrections to product listings, images, pricing, and descriptions to reflect current information. Corrections apply to future orders only. If a pricing error affects a confirmed order, you will be notified and offered the option to accept the corrected price or cancel your order at no penalty.
  3. Product Availability
    1. All products featured on our website are offered subject to availability. Inclusion of an item on our website does not guarantee that it is currently in stock or available for delivery.
    2. Despite our best efforts to maintain accurate inventory levels, products may become temporarily or permanently unavailable due to factors beyond our control, including: Supplier delays or discontinuation, Seasonal stock limitations, High volume of orders or demand surges, and Delivery constraints
    3. We reserve the right to: Cancel or refund any order or part thereof that cannot be fulfilled due to unavailability, Remove any product from our website at any time without liability, and Refuse an order where pricing or stock data is incorrect or outdated
  4. Substitutions
    1. We reserve the right to substitute items in your order with a similar or higher-value alternative where a selected item is unavailable at the time of packing.
    2. Substituted products will be of equal or greater value and will be consistent with the theme or intent of the original order (e.g, dietary preferences, colour palette, brand tier, or occasion).
    3. In most cases, we will not notify you in advance of substitutions, unless the substituted item materially alters the nature of the gift hamper (for example, substituting a red wine with a white wine, or replacing an item with one that does not align with the stated dietary or occasion preferences). If a substitution materially alters the hamper and you are dissatisfied with the substituted product, you retain the right to reject the substituted goods and cancel the order for a full refund in accordance with the Australian Consumer Law.
  5. Supplier and Product Updates
    1. As part of our commitment to curating exceptional gift hampers, we frequently review, update and refine our product offerings in response to: Supplier catalogue changes, New product introductions, Seasonal or themed campaigns, and Customer preferences and market trends
    2. As a result, product inclusions may change without prior notice, even where a product remains under the same name or SKU. These changes are made at our discretion to maintain product quality, availability and value.
  6. Pricing and Promotions
    1. All prices listed are in Australian Dollars (AUD) and inclusive of Goods and Services Tax (GST), unless stated otherwise.
    2. Prices are subject to change without notice and do not constitute an offer until confirmed at checkout.
    3. We are not obligated to honour incorrect prices displayed on our website resulting from technical, typographical or human error.
  7. Customer Rights and Dispute Resolution
    1. This Policy operates in conjunction with your rights under the Australian Consumer Law, which guarantees that you are entitled to products that are of acceptable quality, fit for purpose and match their description.
    2. If you believe a substitution or product variation does not meet these criteria, we request that you contact our team at info@thehamperboutique.com.au within 48 hours of delivery so that we can promptly assess and resolve the matter in accordance with our Refund Policy. This 48-hour timeframe is requested for operational efficiency only and does not limit or exclude any rights you may have under the Australian Consumer Law, including the right to reject goods within a reasonable time.
  8. Your Consumer Rights
    1. Nothing in this Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law. Under the ACL, you have statutory guarantees that products are of acceptable quality, fit for purpose and match their description. These rights apply regardless of any statement in this Policy.
  9. Contact Us
    1. For product-related questions or concerns, you may contact our customer service team at info@thehamperboutique.com.au