This Product Information & Availability Policy ("Policy") outlines how The Hamper Boutique Co ("we", "us", "our", or "the Company") manages and discloses product information, inventory status, substitutions, and pricing on our website and related materials. This Policy applies to all users and customers of our online store at www.thehamperboutique.com.au.
By placing an order through our website, you acknowledge and accept the terms of this Policy.
Product Listings and Descriptions
We take reasonable care to ensure that all product descriptions, images, prices, and specifications appearing on our website are accurate and current. However, we do not guarantee that the content is error-free, complete, or up to date at all times.
All images are for illustrative purposes only. There may be slight variations in colour, packaging, or presentation due to seasonal changes, supplier updates, or stock availability.
We reserve the right to make corrections to product listings, images, pricing, and descriptions at any time without notice.
Product Availability
All products featured on our website are offered subject to availability. Inclusion of an item on our website does not guarantee that it is currently in stock or available for delivery.
Despite our best efforts to maintain accurate inventory levels, products may become temporarily or permanently unavailable due to factors beyond our control, including:
Supplier delays or discontinuation
Seasonal stock limitations
High volume of orders or demand surges
Delivery constraints
We reserve the right to:
Cancel or refund any order or part thereof that cannot be fulfilled due to unavailability
Remove any product from our website at any time without liability
Refuse an order where pricing or stock data is incorrect or outdated
Substitutions
We reserve the right to substitute items in your order with a similar or higher-value alternative where a selected item is unavailable at the time of packing.
Substituted products will be of equal or greater value and will be consistent with the theme or intent of the original order (e.g., dietary preferences, colour palette, brand tier, or occasion).
In most cases, we will not notify you in advance of substitutions, unless the substituted item materially alters the nature of the gift hamper.
Supplier and Product Updates
As part of our commitment to curating exceptional gift hampers, we frequently review, update and refine our product offerings in response to:
Supplier catalogue changes
New product introductions
Seasonal or themed campaigns
Customer preferences and market trends
As a result, product inclusions may change without prior notice, even where a product remains under the same name or SKU. These changes are made at our discretion to maintain product quality, availability and value.
Pricing and Promotions
All prices listed are in Australian Dollars (AUD) and inclusive of Goods and Services Tax (GST), unless stated otherwise.
Prices are subject to change without notice and do not constitute an offer until confirmed at checkout.
We are not obligated to honour incorrect prices displayed on our website resulting from technical, typographical or human error.
Customer Rights and Dispute Resolution
This Policy operates in conjunction with your rights under the Australian Consumer Law, which guarantees that you are entitled to products that are of acceptable quality, fit for purpose and match their description.
If you believe a substitution or product variation does not meet these criteria, please contact our team at info@thehamperboutique.com.au within 48 hours of delivery, and we will assess the matter in accordance with our Refund Policy.
Contact Us
For product-related questions or concerns, you may contact our customer service team at info@thehamperboutique.com.au
